FAQs

Frequently Asked Questions


Our bubble tea drinks are made using loose leaf tea and non-dairy creamer. The bubble tea drinks we sell, as well as our bubble tea kits are suitable for vegeterians. The non-dairy creamer we use are lactose-free and are suitable for people with lactose-intolerance. However, it does contain the milk protein casein and therefore would not be suitable for vegans. For our vegan customers, we would recommend our fruit tea drink category which does not use milk or non-dairy creamer. As for our toppings, we use tapioca, guar gum, or seaweed extracts which are suitable for all religious groups, vegans and vegetarians.

Hachoo Bubble Tea understands that our customers have many different nutirtional desire. Each product’s nutritional information is listed on their respective product page. Please let us know if you have any concerns with ingredients listed or if you are uncertain about allergens and intolerances.

Please visit the Returns Policy page for full details.

UK Orders

We aim to dispatch your bubble tea kit within 48 hours of ordering. Orders made in the UK are dispatched using myHermes (2-5 working day) or Royal Mail Next Day Delivery. Delays may occur however we will notify customers if there any any issues.

International Orders

Delivery time for EU orders is 5-10 working days.